ORGANIZATIONAL COACHING

A THOUGHT-BASED APPROACH WITH

SUPPORT THAT MAKES A DIFFERENCE

Organizational coaching aims at fostering positive, systemic transformation.

It focuses on helping organizations achieve strategic objectives, enhance leadership capability, and create culture change.

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TARGET

We facilitate difficult conversations aiming for the growth of new operations and the transformation of underperforming operations.

Our cycle includes three stages: 

ASSESS

SUSTAIN

ASSESS
- Analyzing from the inside out -

EXTERNAL IMAGE ASSESSMENT - We put ourselves in your customers' shoes and preform a 360 degree evaluation of the quality of your service & product.

 

INTERNAL IMAGE ASSESSMENT - We then put ourselves in your employees' shoes and assess your company's culture and effectiveness of your processes.

Additionally, if you are wondering what and how your competitors are doing, we customize evaluations to meet your curiosity.

We if we cannot help you solve it, we strategically source solutions to meet the needs of your operation and focus processes on the adoption of digital technologies to create new, or modify existing business processes, culture, and customer experiences to meet changing business and market requirements. 

TARGET
- Strategic planning & Implementation -

Based on what we learned, we help you fine-tune processes, create a culture of care & growth, and find viable solutions for departments which are undergoing a performance crisis.

 

Our application of Total Quality Management (TQM), Kaizen and Six Sigma methodologies, enables us to accelerate performance metrics and eliminate waste, resulting in higher productivity and better margins. 

 

We guide your team while they take a deep dive into their operation, set up baselines and determine key performance indicators. We make THEM part of the process!

We also provide you with progressive follow up visits and touch points, to ensure accountability and sustainability.

SUSTAIN
- Development crafted for success -

Lastly, we establish where the learning gaps are, and facilitate training so that your team can have the tools and methodology to feel stronger and attain their goals consistently. 

A development program, brings leaders & team members to a higher level of effectiveness in their job performance. Professional development and continuous education make employees feel valued.

Additionally, if you have your own training programs you need to implement, we equip you with expert facilitators, to expedite the process and help you meet deadlines. Leaders who understand the bigger picture!

ONLINE PROFESSIONAL DEVELOPMENT COURSES

PROCESS IMPROVEMENT 

Whatever you’re struggling with, we are here to help you achieve your goals.

OUR IMPACT

What  our Clients say:

"During my work experience with Michele, she proved to be a consummate professional. She always delivered on promises and ensured that her team met or exceeded the service standards set by our organization. She truly listened to the needs of her client and worked as our business partner. I found her to be attentive, responsive and timely when it came to servicing our contract. Without hesitation, I would recommend Michele to or for any organization considering her or her services… she is a class act. Top qualities: Great Results, Personable, Expert".

Director of Human Resources, Luxury Hotel & Casino (318 guest rooms & suites, 42,000 sq ft gaming space)

"We can't solve problems, by using the same kind of thinking we used when we created them." - Albert Einstein

Airplanes take off against the wind, not with the wind.

 

Having precise processes is essential. At KHC, we analyze the organization's processes, both from an Operational and Human Resources perspective, fine-tune them and find viable solutions for departments which are undergoing a performance crisis.

 

Our application of Total Quality Management (TQM), Kaizen and Six Sigma methodologies, enables us to accelerate performance metrics and eliminate waste, resulting in higher productivity and better margins. 

 

We also provide you with progressive follow up visits, to ensure accountability and sustainability.

We take a deep dive into your operation, set up baselines and determine key performance indicators.