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EMPOWERING 
GROWTH
ONE TEAM AT A TIME!

COACHING FOR ORGANIZATIONS

Helping people delivering the service feel as fulfilled as those enjoying it

CHANGING ONE CULTURE AT A TIME

We believe that culture change can be achieved when we become aware of what the root of the problem is. We customize a coaching plan for each organization, depending on what their growing pains are. 

 

Culture change means proactively building the environment we want to work in, by transcending the politics of the moment and setting the standard of teamwork, purpose, and respect.

 

We aim to create cultures where everyone feels seen, appreciated, and inspired.

SERVICE CULTURE OVERHAUL - STAGES IN OUR PROCESS

1

ASSESS

Analyzing from the inside out

Through an external image assessment, we put ourselves in your customers' shoes and preform a 360 degree evaluation of the quality of your service & product. This includes an analysis of all the data you have related to customer service (internat surveys & online reviews) and team member engagement. We then put ourselves in your employees' shoes and assess your company's culture and effectiveness of its processes, by performing an internal image assessment. ​ Our main objective is to truly comprehend how your customers and employees think and feel about your company, service and product, in order to craft the best solution to meet the needed change. A solution that will move the needle and stick! - Shopper Experience - Customer Service Data Analysis - Digital Image Assessment - Team Member Engagement Data Analysis

2

TARGET

Strategic planning
& Implementation

This is the inevitable zone of disruption. Based on what we learned, we propose ways to fine-tune processes, improve resources, assist with digital transformation and build stronger more confident leaders & team members. This is the first step to creating a culture of care and growth. By facilitating and moderating difficult conversations in creative ways, we are able to meet your team in the middle and learn a lot more about the barriers that are holding them back from the needed change. Getting your team involved in the strategic planning process that will lead to change, allows us to make them part of finding viable solutions. We successfully find common ground, while keeping the bigger picture in mind. They end up owning the goal! We provide you with progressive follow up visits and/or virtual touch points, to ensure accountability and sustainability remain in check. - Goal Setting - Roadmap Creation - Process Improvement - Culture Enhancement Targeted Training

3

SUSTAIN

Development crafted for success

Our goal is to establish where the areas of opportunity and learning gaps are, re-imagine the learning experience and craft a plan your team will genuinely engage with. Your team can receive the tools and methodology to feel stronger as leaders, co-workers and service providers, allowing them to successfully attain their goals consistently. ​ Our development programs, bring leaders & team members to a higher level of effectiveness in their job performance, as they become more involved and start feeling they have a purpose. We strongly believe that professional development and continuous education make employees feel valued, resulting in higher employee engagement and increased retention. Additionally, if you have your own training programs you need to implement, we equip you with expert facilitators who can genuinely connect with your people, to expedite the process and help you meet deadlines. Leaders who understand the industry and keep bigger picture at the forefront. If what your business needs is a sounding board, we continue to engage in the capacity of trusted advisor. - Learning Plan Development - Training Facilitation - Leadership Coaching - Periodic Check Ins

WHAT RESULTS CAN I EXPECT?

SERVICES AND COURSES

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COACHING - MENTORING - WORKSHOPS - RETREATS

Find the program that is best for you and your organization.

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MAXWELL LEADERSHIP TRAINING

Assess a leader's strengths & weaknesses

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CLIMB - ACCREDITED BY THE ACCET

Online development training for individuals & teams

Director of Human Resources, Luxury Hotel & Casino 

"During my work experience with Michele, she proved to be a consummate professional. She always delivered on promises and ensured that her team met or exceeded the service standards set by our organization. She truly listened to the needs of her client and worked as our business partner. I found her to be attentive, responsive and timely when it came to servicing our contract. Without hesitation, I would recommend Michele to or for any organization considering her or her services… she is a class act. 
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