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Service & Leadership Transformative Trainers

Michele Kline

Stephanie Leger

The Journey

Hospitality Industry Leaders | Michele Kline & Stephanie Leger

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With a combined 40+ years in the hospitality industry, Michele Kline and Stephanie Leger are on a mission to transform service through genuine connection and hands-on leadership. WTF! Walk The Floors was born from their passion for high-quality service, strong brand representation, and training that brings a touch of fun to all industries.

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Michele and Stephanie understand the challenges managers face when they stay behind a desk, missing out on opportunities to create lasting impact with clients and team members alike. As experts in service quality assurance, process improvement, and training facilitation, they’ve spent their careers enhancing service standards, boosting customer satisfaction scores, and inspiring teams across the hospitality sector. Known as true change agents,

 

Michele and Stephanie bring a process that sticks and leaves a lasting impression!

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Each WTF! Walk The Floors podcast episode offers a safe space for leaders across all industries to share their “mouth-opening” stories and real-life experiences while learning practical tips to elevate service. The podcast fosters a community where listeners can openly discuss their industries’ demanding aspects—and discover the fun and fulfillment that genuine service can bring.

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Join them on this journey by tuning in to their bite size, easy to digest episodes, where they tackle service, leadership, and team engagement from the ground up. And if you’re ready to take it further, connect with Michele and Stephanie to explore how their immersive training program can transform your organization.

 

Recognitions:

2021 Top 15 Hospitality Trainers - International Hospitality Institute

2022 Top 35 Hospitality Podcast - International Hospitality Institute

2024 Top 40 Hospitality Podcast - International Hospitality Institute

Recent Episodes

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WTF! Walk The Floors Training

With the WTF! Walk The Floors training program, they are committed to cultivating genuine service and servant leadership. They train driven professionals on the impact engagement and involvement in their daily operation can bring to those they serve.

This training equips customer-facing teams with the tools they need to start operating genuinely through a fun, engaging and impactful full-day program. Creating a framework and building a platform to take operations to the next level.

The
WTF! Walk The Floors training program targets both technical and emotional topics such as:

  • Service Etiquette

  • Failure Recovery

  • Authentic Service

  • Attitude & Accountability

  • Engaging Communication

  • Goal Setting & Execution

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Duration: 8 hours

Setting: In-person or Virtually

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