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Creators | Podcast Hostesses | Trainers

Michele Kline

Stephanie Leger

The Journey

Hospitality Industry Leaders, Michele Kline & Stephanie Leger, tackle the challenges of management who sit behind a desk and miss out on opportunities.

 

Michele & Stephanie are experts in service quality assurance & training facilitation. They have been enhancing service, improving customer service scores, and inspiring team members in the hospitality industry for over 20 years.

 

They are absolute change agents and their process sticks!

 

WTF! Walk The Floors was born out of Michèle’s & Stephanie’s passion for high-quality service, a solid brand representation and training made fun! They believe that even though the hospitality industry can be extremely demanding, there is a ton of fun in it and they want to bring some of that to you. 

 

WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” moments they have experienced throughout their careers and openly talk about it. And why not, at the same time, point out some of those areas where service can be enhanced.

 

Follow their episodes as they embark on weekly training journeys while utilizing real-life experiences as they set the stage. And if you want to take it a step further, book a call with them to discuss bringing their training program to your organization.

Recognitions:

2021 Top 15 Hospitality Trainers - International Hospitality Institute

2022 Top 35 Hospitality Podcast - International Hospitality Institute

2024 Top 40 Hospitality Podcast - International Hospitality Institute

Recent Episodes

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WTF! Walk The Floors Training

With the WTF! Walk The Floors! training program, they are committed to cultivating hospitality. They train driven professionals on the impact engagement and involvement in their daily operation can bring to those they serve.

This training equips customer-facing teams with the tools they need to start operating genuinely through a fun, engaging and impactful full-day program. Creating a framework and building a platform to take operations to the next level.

The WTF! Walk The Floors training program targets both technical and emotional topics such as

  • Service Etiquette

  • Failure Recovery

  • Authentic Service

  • Attitude & Accountability

  • Engaging Communication

  • Goal Execution

Duration: 8 hours

Setting: In-person or Virtually

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