OUR STORY

Moving people from where they are to where they want to be.

The 360° IMPACT™ Method

Grounded in Growth • Gratitude • Purpose • Connection • Integration • Collaboration

Since 2010, Kline Hospitality Consulting has helped organizations strengthen leadership, improve communication, elevate performance, and build cultures where people and results can thrive together.

Born from more than two decades of experience in hospitality, operations, and human resources, our work was built in environments where pressure is real, expectations are high, and the quality of the human experience directly affects the quality of the result.

But what began in hospitality quickly proved to be much bigger than hospitality. Because wherever people work together, the same challenges show up: communication breaks down. Accountability gets blurry. Pressure changes behavior. Difficult conversations get avoided. Strong performers burn out. And sometimes even good leaders struggle to access what they know when it matters most.

That reality shaped the 360° IMPACT™ Method—our human-centered approach to creating meaningful, sustainable change from every angle.

We work across five interconnected dimensions:

Leadership — Strengthening awareness, accountability, decision-making, and the ability to lead effectively when the stakes are high.
Communication — Building the skills and courage to listen, adapt, give feedback, navigate conflict, and have the conversations that move people and organizations forward.
Performance — Helping individuals and teams recognize the behaviors, habits, systems, and patterns influencing their ability to execute and achieve meaningful results.
Wellbeing — Recognizing that sustainable performance depends on the human being producing it—and developing healthier ways to navigate pressure, boundaries, energy, and resilience.
Growth — Challenging default patterns, expanding capacity, and turning awareness into intentional, repeatable behavior.

The Principles Beneath the Work

The 360° IMPACT™ Method is grounded in six principles that shape how we approach growth and performance:

Growth — Continue stretching beyond what you already know and what you already do well.
Gratitude — Strengthen perspective and recognize what is present, possible, and worth protecting.
Purpose — Connect choices and actions to something meaningful.
Integration — Recognize that work, leadership, performance, and life do not exist in isolation.
Connection — Build the trust and understanding that allow people and relationships to thrive.
Collaboration — Harness different strengths, perspectives, and ideas to create better outcomes together.

These principles remind us that meaningful performance isn't built by improving one part of the person or organization while ignoring everything else.

Everything is connected.

How We Put It Into Practice

Through executive and leadership coaching, high-performance coaching, workshops and leadership development, strategic facilitation, and culture and service assessments, we help organizations:

Strengthen leadership at every level
Improve communication and navigate difficult conversations
Build greater accountability and ownership
Develop stronger, more connected teams
Recognize and change behaviors that limit performance
Navigate pressure without normalizing burnout
Translate insight into practical, sustainable behavior
Create cultures where people can perform, contribute, and grow

Our approach combines real-world operational experience, human behavior, continuous-improvement thinking, and neuroscience-informed coaching to move beyond simply teaching people what to do.

We help them become more aware of what they actually do—especially when pressure, people, and performance collide.

Because knowing isn't the same as practicing. And transformation isn't what happens in the room. It's what people do differently after they leave it.

Our Mission

To strengthen the human side of performance by helping leaders and teams think more clearly, communicate more courageously, perform more sustainably, and create meaningful impact from every angle.

Our Vision

We envision organizations where strong performance and human wellbeing reinforce one another—not compete with one another.

Where leaders have the awareness and courage to address what matters. Where communication creates clarity instead of friction. Where accountability strengthens trust. Where different perspectives become an advantage. And where people can achieve meaningful results without losing themselves in the process.

Our Values

Human-Centered Leadership: Leadership starts with the human being. We believe self-awareness, empathy, accountability, courage, and intentional behavior are fundamental to leading others well.
Courageous Communication: We believe meaningful progress requires conversations worth having. We champion communication that creates clarity, strengthens trust, welcomes different perspectives, and addresses what others may be tempted to avoid.
Sustainable Performance: High performance should not require chronic depletion. We believe wellbeing, resilience, boundaries, recovery, and performance belong in the same conversation.
Continuous Growth: Growth requires curiosity, reflection, experimentation, and the willingness to challenge what has become comfortable. We help people turn awareness into action and action into better habits.
Meaningful Impact: Results matter. So does how we achieve them. We believe the strongest impact extends beyond an individual outcome—strengthening people, teams, organizations, and the communities they influence.

Grounded in human behavior. Informed by neuroscience. Built for the real world.

The PASSION
behind the scenes

Michèle Kline

Founder & Principal

Michèle Kline is a leadership strategist, high-performance coach, author, and speaker who works at the intersection of leadership, communication, human behavior, and performance.

She helps high achievers—from emerging leaders and athletes to senior executives—think more clearly, communicate more courageously, and perform at a higher level without sacrificing their wellbeing in the process.

As the founder of Kline Hospitality Consulting and creator of the 360° IMPACT™ ecosystem, Michèle brings together more than two decades of operational leadership, process improvement, human resources, coaching, and organizational development experience with an understanding of human behavior and neuroscience.

Her work focuses on the moments where leadership is actually tested: when pressure rises, communication gets harder, expectations collide, accountability becomes uncomfortable, or the next level of performance requires a different way of thinking and behaving.

Because knowing what to do and being able to access it when it matters are two very different things.

With more than 20 years leading operations and human resources in the hospitality and service industries, Michèle has built, rebuilt, and elevated teams for globally. That experience shaped a practical approach to leadership development grounded not only in theory, but in what happens inside real teams, real conversations, and real organizations.

A certified Life, Executive, and Neuroscience-Based Coach and member of the Maxwell Leadership Certified Team, Michèle combines brain-informed coaching with principles of continuous improvement, including Kaizen, TQM, and Six Sigma. Her work helps people recognize the patterns influencing their behavior, strengthen the habits that support performance, and make more intentional choices when the stakes are high.

Her work spans executive and leadership coaching, communication and difficult-conversation development, high-performance coaching, workshops, keynotes, and experiential learning.

Michèle is the international bestselling author of 360° IMPACT™: A Guide to Live, Lead, and Serve in a More Colorful World and the author and co-author of multiple books exploring leadership, mindset, resilience, growth, and human connection. Across her writing, speaking, and coaching, she challenges people to look beyond what they know and examine what they actually practice.

She is also the host of the 360° IMPACT™ Podcast, exploring the choices, behaviors, and mindset shifts that shape how we live, lead, and perform. She co-created WTF! Walk The Floors, a leadership podcast and training program built around a simple premise: leadership gets better when leaders step away from their desks and reconnect with the people doing the work.

Her commitment to human performance extends well beyond the workplace. Through the 360° IMPACT Mental Performance Labs™ and her work with young athletes and high achievers, Michèle helps young people strengthen awareness, communication, confidence, focus, resilience, and their ability to perform under pressure—skills that matter in sports and far beyond them.

She also creates and facilitates experiences designed to strengthen connection, elevate dialogue, and make the human side of performance impossible to ignore.

Whether coaching an executive, challenging a leadership team, working with an athlete, facilitating a difficult conversation, or speaking to an audience, Michèle's work is built around one idea: What you do when it matters changes everything.

Growth requires discomfort. Leadership requires awareness. High performance requires more than pushing harder.

And the strongest results don't have to come at the expense of the human being producing them.

Michèle is a bestselling author and respected industry voice who contributes to boards, mentorship programs, and community initiatives focused on developing people, elevating women and young leaders, and strengthening the communities in which they live and work.

Leadership. Communication. Performance. Wellbeing. Growth. Grounded in human behavior. Informed by neuroscience. Built for the real world.

EXPERIENCE ACROSS INDUSTRIES & ORGANIZATIONS

Michèle's work and professional experience span organizations, teams, and leaders across industries—from global hospitality, gaming, technology, and healthcare brands to education, public-sector organizations, professional networks, and youth sports.

Hospitality & Lodging

JW Marriott
The Ritz-Carlton
Hyatt Regency Hotels & Resorts
Hilton Hotels
Hilton Grand Vacations
InterContinental Hotels & Resorts
Four Seasons Hotels & Resorts

Wynn
Wyndham Hotels & Resorts
Marriott International
Destination Hotels
Diamond Resorts
Best Western Plus
Aimbridge Hospitality
Grand Sierra Resort
Jacobs Entertainment

Gaming, Entertainment & Hospitality

Caesars Entertainment
Penn Entertainment
Pinnacle Entertainment
Affinity Gaming
Wynn Resorts
Station Casinos
FanDuel

Corporate & Technology
Cisco
Amazon

Technologent
Conagra Brands
United Airlines
Buku
Walmart
ADP
Swire Coca-Cola

Banking & Financial Services

Bank of America
Wells Fargo

Healthcare

Abbott
Pfizer
Merck
Bravida Medical

Hospitality Services & Property Management

The Service Companies
FirstService Residential
Soleil Management
Link Hospitality

Education & Professional Development

The International School of Hospitality
Truckee Meadows Community College
University of Nevada, Las Vegas
Sierra Nevada College
Pente Academy

Women's Leadership & Professional Networks

Dress for Success Southern Nevada
Women in Lodging
Upward Women
WISE — Women in Sports & Events
WomenUp

Public Sector & Industry Associations

City of North Las Vegas
Clark County Fire Department
Carson City Chamber of Commerce
Nevada Hotel & Lodging Association

Consulting & Professional Services

Jayde Consulting
Simplicity Services

Luxury & Retail

Cartier
Louis Vuitton
Christian Dior
Burberry
Prada

Youth Sports & Performance

Albion Soccer Club
Indoor5occer
Vegas Junior Golden Knights
Las Vegas Storm Hockey Club
Bishop Gorman Gaels Hockey

RECOGNITIONS:

2026 Top 100 Digital Thought Leaders in Global Hospitality - Global Hospitality Magazine
2026 Top Hospitality Consulting Firm - Hospitality Business Review
2026 Top 15 Coaches in Las Vegas - Influence Digest Media
2026 Top 100 Social Media Influencers in Global Hospitality - Global Hospitality Magazine

2025 Top 15 Coaches in Las Vegas- Influence Digest Media

2025 Executive Coach of the Year - USA100

2025 Top 100 Strategist Award - The Strategist Magazine

2024 Executive Coach of the Year - Global 100, North America
2024 Top 40 Global Hospitality Podcast - International Hospitality Institute
2024 Top 60 Social Media Influencers - International Hospitality Institute
2024 Top 30 Inspiring Women - Entrepreneur Herald
2024 Top 15 Coaches in Las Vegas - Influence Digest Media

2024 Top 25 Global Hospitality Executive to Watch - Global Hospitality Magazine
2023 Most Transformative Leadership Coach in Nevada - Global Excellence Awards
2023 Executive Coach of the Year - Global 100, North America
2023 Women in Lodging of The Year - Nevada Hotel & Lodging Association
2022 Executive Coaching Award - CEO Today

2022 Top 35 Global Hospitality Podcast - International Hospitality Institute
2022 Top 5 Coaches To Look Out For - Entrepreneur Herald
2021 Top 15 Trainers in Global Hospitality - International Hospitality Institute
2018 Learning & Development Professional of the Year - Nevada Hotel & Lodging Association

Mark Kline

Partner

With an extensive background in business management and sales on an enterprise level, having dedicated more than two decades of his life to renown international technology organizations, such as Cisco, IGT, Digital Barriers, FLIR Systems, Bosch & Philips, Mark is the perfect addition to Kline Hospitality.

As Partner, he brings a strategic approach and a wealth of knowledge in gaming system operations, security & surveillance and digital transformation, in the hospitality, gaming and retail industries.

Within Kline Hospitality, Mark not only leads Corporate Sales—driving growth, forging partnerships, and aligning client strategies—but also coaches sales leaders across the organization to elevate performance and results. In addition, he serves as a mentor to emerging professionals, helping shape the next generation of leaders. Mark infuses every interaction with the 360° IMPACT™ approach—emphasizing growth, connection, collaboration, and integration—ensuring his coaching and mentorship inspire long-lasting transformation at both the individual and organizational level.

He continues to represent as subject matter expert in several speaking engagements across the country, inspiring and educating those in the technology vertical of all industries.

Having served in the U.S. Army as part of the Intelligence Unit, Mark has admirable discipline which is reflected in everything he sets his mind to. He is driven about teaching this as a key to success.

Mark is passionate about motivation, empowerment, effectiveness, results, and TEAM work. He is all about the POSSIBLE in people, connections and solutions. Living in a highly competitive world with an array of communication platforms that allow us to share ideas, make change and influence our decisions, being the best of who we are and how we show up, is what excites him.

He believes in collaboration, hard work and continues to passionately serve as mentor to many young professionals in various industries. He enjoys coaching "leaders in the making".

We are committed to making a difference in people's lives!

360° IMPACT™ is transformation in motion.

It’s about understanding how you think, communicate, lead, and perform—and developing the awareness to make better choices when it matters most.

Because growth doesn’t happen in one dimension.

Leadership affects communication. Communication shapes connection. Wellbeing influences performance. And how we respond under pressure can change all of it.

360° IMPACT™ brings the human side of performance into focus, helping individuals and teams recognize patterns, challenge defaults, strengthen what works, and change what doesn’t.