OUR STORY
Moving people from where they are to where they want to be.
The 360° IMPACT Method
Grounded in Growth • Gratitude • Purpose • Connection • Integration • Collaboration
Since 2010, Kline Hospitality Consulting has helped leaders and teams strengthen operations, elevate culture, and develop leadership excellence. What began in the hospitality and service industries has since proven to be universal—our approach works anywhere people and performance matter.
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Over the years, we discovered that our clients’ greatest breakthroughs weren’t just the result of better systems or sharper skills—they came from a complete, all-angles shift in how they lead, work, and live.
That discovery became our 360° IMPACT Method—a framework designed to create transformation that’s sustainable, human-centered, and deeply rooted in:
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Growth – Expanding skills, mindset, and opportunities
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Gratitude – Building resilience and perspective through appreciation
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Purpose – Leading with intention and aligning actions to values
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Connection – Fostering trust, communication, and meaningful relationships
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Integration – Creating harmony between work and life, not a tug-of-war
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Collaboration – Turning collective strengths into shared success
Through immersive coaching, leadership training, service & culture assessments, and strategic facilitation, we apply the 360° IMPACT Method to:
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Equip leaders with tools for confident decision-making
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Strengthen communication and culture
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Drive both personal growth and business performance
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Create environments where people thrive and results follow
At its core, 360° IMPACT is about transformation from every angle—mindset, leadership, culture, and life—so the change you create isn’t just felt today, but sustained for years to come.
Mission
Our mission is to improve productivity, increase quality, and inspire leaders to grow with purpose.
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Vision
We envision a future where organizations flourish through empowered leadership, seamless collaboration, and a culture of continuous improvement. By combining innovative strategies, practical tools, and a people-first approach, we embrace diversity of thought and foster effective communication to help individuals and teams achieve measurable results, drive meaningful, lasting impact, and create a ripple effect of excellence and purpose-driven growth.
Values
1. Holistic Leadership
We believe in cultivating leaders who integrate purpose, empathy, and vision into their approach, creating balance and alignment across all areas of life. By prioritizing personal growth alongside professional excellence, we guide individuals toward impactful and fulfilling leadership.
2. Authentic Communication
We champion communication that inspires trust, builds meaningful relationships, and fosters understanding. By encouraging openness, empathy, and active listening, we empower individuals and teams to connect deeply and communicate with purpose.
3. Wellness as a Cornerstone
We emphasize the importance of wellness as the foundation for sustainable growth and fulfillment. By nurturing mental, emotional, and physical well-being, we create a pathway for individuals and teams to thrive both personally and professionally.
4. Transformative Growth
We are committed to empowering individuals and teams to embrace change, unlock potential, and achieve transformative growth. By blending innovation, self-discovery, and practical tools, we help others lead more integrated and fulfilling lives.
The PASSION
behind the scenes
Michèle Kline
President & Founder
Michèle Kline is a powerhouse of transformation—where neuroscience meets operations, and leadership becomes a lifestyle.
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With over two decades leading operations and human resources in the Hospitality and Service Industry, Michèle has built, rebuilt, and elevated teams for some of the world’s most recognized brands across the U.S. and South America. But she’s not just about processes and KPIs—she’s about rewiring the way leaders think, connect, and show up.
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As the founder of Kline Hospitality and a certified Life, Executive, and Neuroscience-Based Coach, Michèle blends the rigor of continuous improvement (Kaizen, TQM, Six Sigma) with the science of high performance. Her clients don’t just lead better—they think better. With every session, she helps leaders reprogram habits, reset default patterns, and create sustainable change that sticks—at work and in life.
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A proud member of the Maxwell Leadership Certified Team, Michèle distills timeless leadership truths through a modern lens, ensuring every workshop, coaching call, and keynote is grounded in relevance, impact, and action. She constantly updates Kline Hospitality’s learning catalog to reflect the bold conversations teams should be having but often avoid.
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Her purpose? To provoke growth. To spark clarity. To help leaders stop settling and start stretching.
Michèle is the international bestselling author of “360° IMPACT: A Guide to Live, Lead, and Serve in a More Colorful World”—a book that dares readers to redefine success, deepen human connection, and step fully into the lives they’re meant to lead. She also contributed to the Becoming an Unstoppable Woman anthology series—a six-book collaboration with industry experts sharing powerful tools, stories, and mindset shifts to help women break through barriers and lead boldly.
Creator of the 360° IMPACT Podcast where she explores the mindset shifts, leadership tools, and raw stories that turn challenges into breakthroughs. Each episode invites you to lead with authenticity, resilience, and purpose — in business and in life.
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She’s also the co-creator of WTF! Walk The Floors, a top-ranked podcast and leadership movement encouraging managers to get out from behind the desk and back into the heartbeat of service. Through candid insights and hands-on programs, she helps companies turn culture into competitive advantage.
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Her work doesn’t stop at the boardroom. Michèle is fiercely committed to shaping the next generation of leaders. Through her Champion Mindset coaching for high-potential youth (ages 11 to 17), she helps young people build emotional resilience, communicate with confidence, and lead with purpose—arming them early with the mindset tools many adults wish they’d had.
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As a fierce advocate for inclusion and emotional intelligence in leadership, Michèle launched the 360° IMPACT Connection Labs—a series of masterminds and retreats designed to cultivate belonging, elevate conversation, and drive transformational change across diverse industries and identities.
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Whether she’s coaching high-level executives, mentoring ambitious teens, or guiding DEIB conversations, Michèle brings the same philosophy to every room: Growth is uncomfortable—but staying stuck costs more.
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A respected industry voice, 8x bestselling author, and devoted community builder, Michèle serves on multiple boards and philanthropic initiatives focused on developing people and changing culture—one bold conversation at a time.
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If you're ready to stretch beyond burnout, lead with intention, and build a life and team you're proud of—she’s the one you call.
RECOGNITIONS:
2018 Learning & Development Professional of the Year - Nevada Hotel & Lodging Association.
​2021 Global Top 15 Trainers in Hospitality - International Hospitality Institute.
2022 Top 5 Coaches To Look Out For - Entrepreneur Herald.
2022 Top 35 Hospitality Podcast - International Hospitality Institute.
2023 Executive Coaching Award - CEO Today.
2023 Most Transformative Leadership Coach in Nevada - Global Excellence Awards.
2023 Executive Coach of the Year - Global 100, North America.
2023 Women in Lodging of The Year - Nevada Hotel & Lodging Association.
2024 Executive Coach of the Year - Global 100, North America.
2024 Top 40 Hospitality Podcast - International Hospitality Institute.
2024 Top 60 Social Media Influencers - International Hospitality Institute.
2024 Top 30 Inspiring Women - Entrepreneur Herald.
2024 Top 15 Coaches in Las Vegas - Influence Digest Media.
2024 Top 25 Hospitality Executive to Watch - Global Hospitality Magazine.
2025 Top 15 Coaches in Las Vegas- Influence Digest Media.
2025 Executive Coach of the Year - USA100.
2025 Top 100 Strategist Award - The Strategist Magazine.
2026 Top Hospitality Consulting Firm - Hospitality Business Review
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HER IMPACT EXTENDS TO:
Hospitality & Lodging (Hotels & Resorts)
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JW Marriott
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Ritz Carlton
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Hyatt Regency Hotels & Resorts
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Hilton Hotels
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Hilton Grand Vacation
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InterContinental Hotels & Resorts
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Four Seasons Hotels & Resorts
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Wyndham Hotels & Resorts
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Marriott International
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Destination Hotels
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Diamond Resorts
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BestWestern Plus
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Aimbridge
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Grand Sierra Resorts
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Jacobs Entertainment
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Gaming, Entertainment & Hospitality Operators
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Caesars Entertainment
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Penn Entertainment
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Pinnacle Entertainment
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Affinity Gaming
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Station Casinos
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FanDuel
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Corporate & Technology
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Technologent
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Cisco
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Amazon
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Abbott
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Conagra Brands
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Bank of America
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Wells Fargo
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United Airlines
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Buku
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Walmart
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ADP
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Pfizer
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Merck
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Swire Coca-Cola Company
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Hospitality Services & Property Management
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The Service Companies
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FirstService Residential
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Soleil Management
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Link Hospitality
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Simplicity Services
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Education & Training
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The International School of Hospitality
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Truckee Meadows Community College
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University of Nevada Las Vegas
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Sierra Nevada College
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Pente Academy
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Women-Focused Organizations & Leadership Networks
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Dress for Success of Southern Nevada
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Women in Lodging
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Upward Women
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WISE (Women in Sports & Events)
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Public Sector & Chambers
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City of North Las Vegas
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Clark County Fire Department
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Carson City Chamber of Commerce
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Nevada Hotel & Lodging Association
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Consulting & Professional Services
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Jayde Consulting
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Luxury Fashion & Retail
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Cartier
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Louis Vuitton
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Christian Dior
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Burberry
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Prada
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Youth Sports & Recreation
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Albion Soccer Club
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Indoor5occer
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Las Vegas Storm Hockey Club
Mark Kline
Partner
With an extensive background in business management and sales on an enterprise level, having dedicated more than two decades of his life to renown international technology organizations, such as Cisco, IGT, Digital Barriers, FLIR Systems, Bosch & Philips, Mark is the perfect addition to Kline Hospitality.
As Partner, he brings a strategic approach and a wealth of knowledge in gaming system operations, security & surveillance and digital transformation, in the hospitality, gaming and retail industries.
Within Kline Hospitality, Mark not only leads Corporate Sales—driving growth, forging partnerships, and aligning client strategies—but also coaches sales leaders across the organization to elevate performance and results. In addition, he serves as a mentor to emerging professionals, helping shape the next generation of leaders. Mark infuses every interaction with the 360° IMPACT approach—emphasizing growth, connection, collaboration, and integration—ensuring his coaching and mentorship inspire long-lasting transformation at both the individual and organizational level.
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He continues to represent as subject matter expert in several speaking engagements across the country, inspiring and educating those in the technology vertical of all industries.
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Having served in the U.S. Army as part of the Intelligence Unit, Mark has admirable discipline which is reflected in everything he sets his mind to. He is driven about teaching this as a key to success.
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Mark is passionate about motivation, empowerment, effectiveness, results, and TEAM work. He is all about the POSSIBLE in people, connections and solutions. Living in a highly competitive world with an array of communication platforms that allow us to share ideas, make change and influence our decisions, being the best of who we are and how we show up, is what excites him.
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He believes in collaboration, hard work and continues to passionately serve as mentor to many young professionals in various industries. He enjoys coaching "leaders in the making".
We are committed to making a difference in people's lives!
