OUR STORY
Moving people from where they are to where they want to be.
The 360° IMPACT Method
Grounded in Growth • Gratitude • Purpose • Connection • Integration • Collaboration
Since 2010, Kline Hospitality Consulting has helped leaders and teams strengthen operations, elevate culture, and develop leadership excellence. What began in the hospitality and service industries has since proven to be universal—our approach works anywhere people and performance matter.
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Over the years, we discovered that our clients’ greatest breakthroughs weren’t just the result of better systems or sharper skills—they came from a complete, all-angles shift in how they lead, work, and live.
That discovery became our 360° IMPACT Method—a framework designed to create transformation that’s sustainable, human-centered, and deeply rooted in:
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Growth – Expanding skills, mindset, and opportunities
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Gratitude – Building resilience and perspective through appreciation
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Purpose – Leading with intention and aligning actions to values
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Connection – Fostering trust, communication, and meaningful relationships
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Integration – Creating harmony between work and life, not a tug-of-war
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Collaboration – Turning collective strengths into shared success
Through immersive coaching, leadership training, service & culture assessments, and strategic facilitation, we apply the 360° IMPACT Method to:
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Equip leaders with tools for confident decision-making
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Strengthen communication and culture
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Drive both personal growth and business performance
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Create environments where people thrive and results follow
At its core, 360° IMPACT is about transformation from every angle—mindset, leadership, culture, and life—so the change you create isn’t just felt today, but sustained for years to come.
Mission
Our mission is to improve productivity, increase quality, and inspire leaders to grow with purpose.
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Vision
We envision a future where organizations flourish through empowered leadership, seamless collaboration, and a culture of continuous improvement. By combining innovative strategies, practical tools, and a people-first approach, we embrace diversity of thought and foster effective communication to help individuals and teams achieve measurable results, drive meaningful, lasting impact, and create a ripple effect of excellence and purpose-driven growth.
Values
1. Holistic Leadership
We believe in cultivating leaders who integrate purpose, empathy, and vision into their approach, creating balance and alignment across all areas of life. By prioritizing personal growth alongside professional excellence, we guide individuals toward impactful and fulfilling leadership.
2. Authentic Communication
We champion communication that inspires trust, builds meaningful relationships, and fosters understanding. By encouraging openness, empathy, and active listening, we empower individuals and teams to connect deeply and communicate with purpose.
3. Wellness as a Cornerstone
We emphasize the importance of wellness as the foundation for sustainable growth and fulfillment. By nurturing mental, emotional, and physical well-being, we create a pathway for individuals and teams to thrive both personally and professionally.
4. Transformative Growth
We are committed to empowering individuals and teams to embrace change, unlock potential, and achieve transformative growth. By blending innovation, self-discovery, and practical tools, we help others lead more integrated and fulfilling lives.
The PASSION
behind the scenes
Michèle Kline
President & Founder
Michèle Kline is a leadership strategist, author, and speaker known for transforming the way leaders think, communicate, and show up.
As the founder of Kline Hospitality Consulting and the creator of the 360° IMPACT leadership framework, Michèle blends neuroscience, operational excellence, and real-world leadership experience to help individuals and organizations perform at a higher level without losing their humanity.
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With more than two decades leading operations and human resources in the hospitality and service industry, she has built, rebuilt, and elevated teams for globally recognized brands across the United States and South America. Her work sits at the intersection of performance, culture, and mindset, helping leaders break default patterns, strengthen communication, and create environments where people and results thrive together.
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A certified Life, Executive, and Neuroscience-Based Coach and member of the Maxwell Leadership Certified Team, Michèle integrates the rigor of continuous improvement systems (Kaizen, TQM, Six Sigma) with brain-based coaching tools that create lasting behavioral change. Her clients don’t just learn new strategies—they develop the awareness and habits needed to lead with clarity, resilience, and intention.
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Michèle is the international bestselling author of 360° IMPACT: A Guide to Live, Lead, and Serve in a More Colorful World and the author and co-author of multiple leadership and personal growth books focused on mindset, resilience, and human-centered leadership. Her work challenges readers to rethink success, strengthen connection, and take ownership of the life and leadership they are creating.
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She is also the host of the 360° IMPACT Podcast, where she explores mindset shifts, leadership practices, and real stories that turn everyday challenges into growth. In addition, she co-created WTF! Walk The Floors, a leadership podcast and comprehensive training program encouraging managers to step away from their desks and reconnect with the frontline heartbeat of their organizations.
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Beyond executive leadership development, Michèle is deeply committed to preparing the next generation. Through her Champion Mindset coaching program for youth ages 11–17, she helps young people build confidence, emotional resilience, communication skills, and leadership awareness long before they enter the workforce.
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A passionate advocate for inclusion, emotional intelligence, and meaningful conversation in leadership, she also created the 360° IMPACT Connection Labs—experiential masterminds and retreats designed to strengthen belonging, elevate dialogue, and drive transformational change.
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Whether she is coaching executives, mentoring ambitious teens, facilitating difficult conversations, or speaking to large audiences, Michèle brings the same belief into every room:
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Growth is uncomfortable. But staying stuck costs far more.
An 11-time bestselling author and respected industry voice, Michèle serves on multiple boards and philanthropic initiatives focused on developing people, strengthening communities, and shaping the future of leadership.
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If you're ready to stretch beyond burnout, lead with intention, and build a life and team you’re proud of—she’s the one you call.
RECOGNITIONS:
2026 Top 100 Digital Thought Leaders in Global Hospitality - Global Hospitality Magazine
​2026 Top Hospitality Consulting Firm - Hospitality Business Review
2026 Top 15 Coaches in Las Vegas - Influence Digest Media
2026 Top 100 Social Media Influencers in Global Hospitality - Global Hospitality Magazine
2025 Top 15 Coaches in Las Vegas- Influence Digest Media
2025 Executive Coach of the Year - USA100
2025 Top 100 Strategist Award - The Strategist Magazine
2024 Executive Coach of the Year - Global 100, North America
2024 Top 40 Global Hospitality Podcast - International Hospitality Institute
2024 Top 60 Social Media Influencers - International Hospitality Institute
2024 Top 30 Inspiring Women - Entrepreneur Herald
2024 Top 15 Coaches in Las Vegas - Influence Digest Media
2024 Top 25 Global Hospitality Executive to Watch - Global Hospitality Magazine
2023 Most Transformative Leadership Coach in Nevada - Global Excellence Awards
2023 Executive Coach of the Year - Global 100, North America
2023 Women in Lodging of The Year - Nevada Hotel & Lodging Association
2022 Executive Coaching Award - CEO Today
2022 Top 35 Global Hospitality Podcast - International Hospitality Institute
2022 Top 5 Coaches To Look Out For - Entrepreneur Herald
2021 Top 15 Trainers in Global Hospitality - International Hospitality Institute
2018 Learning & Development Professional of the Year - Nevada Hotel & Lodging Association
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HER IMPACT EXTENDS TO:
Hospitality & Lodging (Hotels & Resorts)
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JW Marriott
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Ritz Carlton
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Hyatt Regency Hotels & Resorts
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Hilton Hotels
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Hilton Grand Vacation
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InterContinental Hotels & Resorts
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Four Seasons Hotels & Resorts
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Wyndham Hotels & Resorts
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Marriott International
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Destination Hotels
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Diamond Resorts
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BestWestern Plus
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Aimbridge
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Grand Sierra Resorts
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Jacobs Entertainment
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Gaming, Entertainment & Hospitality Operators
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Caesars Entertainment
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Penn Entertainment
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Pinnacle Entertainment
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Affinity Gaming
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Station Casinos
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FanDuel
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Corporate & Technology
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Technologent
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Cisco
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Amazon
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Abbott
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Conagra Brands
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Bank of America
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Wells Fargo
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United Airlines
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Buku
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Walmart
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ADP
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Pfizer
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Merck
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Swire Coca-Cola Company
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Hospitality Services & Property Management
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The Service Companies
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FirstService Residential
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Soleil Management
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Link Hospitality
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Simplicity Services
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Education & Training
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The International School of Hospitality
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Truckee Meadows Community College
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University of Nevada Las Vegas
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Sierra Nevada College
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Pente Academy
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Women-Focused Organizations & Leadership Networks
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Dress for Success of Southern Nevada
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Women in Lodging
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Upward Women
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WISE (Women in Sports & Events)
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Public Sector & Chambers
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City of North Las Vegas
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Clark County Fire Department
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Carson City Chamber of Commerce
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Nevada Hotel & Lodging Association
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Consulting & Professional Services
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Jayde Consulting
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Luxury Fashion & Retail
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Cartier
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Louis Vuitton
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Christian Dior
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Burberry
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Prada
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Youth Sports & Recreation
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Albion Soccer Club
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Indoor5occer
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Las Vegas Storm Hockey Club
Mark Kline
Partner
With an extensive background in business management and sales on an enterprise level, having dedicated more than two decades of his life to renown international technology organizations, such as Cisco, IGT, Digital Barriers, FLIR Systems, Bosch & Philips, Mark is the perfect addition to Kline Hospitality.
As Partner, he brings a strategic approach and a wealth of knowledge in gaming system operations, security & surveillance and digital transformation, in the hospitality, gaming and retail industries.
Within Kline Hospitality, Mark not only leads Corporate Sales—driving growth, forging partnerships, and aligning client strategies—but also coaches sales leaders across the organization to elevate performance and results. In addition, he serves as a mentor to emerging professionals, helping shape the next generation of leaders. Mark infuses every interaction with the 360° IMPACT approach—emphasizing growth, connection, collaboration, and integration—ensuring his coaching and mentorship inspire long-lasting transformation at both the individual and organizational level.
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He continues to represent as subject matter expert in several speaking engagements across the country, inspiring and educating those in the technology vertical of all industries.
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Having served in the U.S. Army as part of the Intelligence Unit, Mark has admirable discipline which is reflected in everything he sets his mind to. He is driven about teaching this as a key to success.
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Mark is passionate about motivation, empowerment, effectiveness, results, and TEAM work. He is all about the POSSIBLE in people, connections and solutions. Living in a highly competitive world with an array of communication platforms that allow us to share ideas, make change and influence our decisions, being the best of who we are and how we show up, is what excites him.
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He believes in collaboration, hard work and continues to passionately serve as mentor to many young professionals in various industries. He enjoys coaching "leaders in the making".
We are committed to making a difference in people's lives!
