Our Story...

With a comprehensive understanding of Operations and Human Resources, in the Hospitality & Service industries, Michèle Kline founded Kline Hospitality in 2010. She had an unparalleled passion to strengthen operating procedures, enhance company culture and focus on leadership development, so she put her purpose to work. 


In our quest to help businesses and people grow, we don't just provide training, we are genuinely committed to the transformation of businesses and people. We nurture a desire for improvement and self-development through methodologies, understanding and enlightenment. 

We equip leaders with tools to improve the quality of their service, financial performance and personal growth.

behind the scenes


Michèle Kline

President & Founder

Certified Life Coach 

With two decades of experience in the Hospitality & Service Industry, in Operations and Human Resources, and having held several executive roles throughout her career, Michèle Kline founder of Kline Hospitality, offers her clients expertise and dedicated attention.


Her purpose? To help Leaders find their passion, ignite transformation, and inspire them to grow.

Michèle, an industry expert in organizational behavior and process improvement, has a proven track record of having developed and repositioned many operations within some of the finest brands in the United States and South America. Among some, Four Seasons Hotels & Resorts, Hilton, Marriott International, Hyatt Hotels & Resorts, InterContinental, Caesars Entertainment, Pinnacle Entertainment, Affinity Gaming, Penn National Gaming, Wyndham Hotels, Destination Hotels, Diamond Resorts and the list goes on. Her attention to detail in every aspect of the operation has made her stand out in the industry.

With academic formation in Communication, Michèle holds certifications in Kaizen, Total Quality Management and Six Sigma, among others. Also a certified Life Coach, who is passionate about helping professionals grow, by guiding them into a new phase of their lives. Bringing the perfect combination to any Leader who is seeking growth.


As a respected builder and leader of customer-focused teams; she instills a shared and enthusiastic commitment to customer service, as a key driver of company goal attainment. It is her priority to work diligently on developing a personal, open and transparent relationship with her clients.

Recipient of the 2018 Learning & Development Professional of the Year award, in the State of Nevada, she has coached and developed hundreds of leaders in the Hotel, Gaming & Service segments. As well as being awarded the Global Top 15 Trainers in Hospitality 2021 award. In 2022 she was selected within the top 5 coaches to look out for.

Michèle has been passionate about giving back since a very young age. Enhancing the industry through the growth of others, advocating for diversity, equality & inclusion and selflessly helping people, is part of her life mission. Serving her community in boards & committees with the objective of educating and developing professionals as well as getting involved hands-on, she is part of several philanthropic organizations.

International bestselling author for several books that promote self-development and a mindset of success, Michèle passionately strives to “inspire others and promote collaboration”.

Mark Kline


With an extensive background in business management, having dedicated more than two decades of his life to renown international technology organizations, such as Cisco, IGT, Digital Barriers, FLIR Systems, Bosch & Philips, Mark is the perfect addition to Kline Hospitality.


As Partner, he brings a strategic approach and a wealth of knowledge in Gaming System Operations, Security & Surveillance and Digital Transformation.

He continues to represent as subject matter expert in several speaking engagements across the country, inspiring and educating those in the Technology Industry.

Having served in the U.S. Army as part of the Intelligence Unit, Mark has admirable discipline which is reflected in everything he sets his mind to. He is driven about teaching this as a key to success.

Mark is passionate about motivation, empowerment, effectiveness, results, and TEAM work. He is all about the POSSIBLE in people, connections and solutions. Living in a highly competitive world with an array of communication platforms that allow us to share ideas, make change and influence our decisions, being the best of who we are and how we show up, is what excites him.

He believes in collaboration, hard work and continues to passionately serve as mentor to many young professionals in various industries. He enjoys coaching "leaders in the making".

This power-couple is committed to making a difference in people's lives!