OUR STORY
Moving people from where they are to where they want to be.
Since 2010, Kline Hospitality Consulting has helped organizations strengthen leadership, improve communication, and build cultures where people and performance thrive together.
Our roots are in hospitality, where pressure is real, expectations are high, and the human experience directly shapes the result. Built on more than two decades of experience in operations, process improvement, and human resources, our work now reaches well beyond the industry where it began.
Because wherever people work together, familiar challenges emerge. Communication breaks down. Accountability gets blurry. Difficult conversations get avoided. Strong performers burn out. And even good leaders struggle to put what they know into practice when it matters most.
That reality shaped the 360° IMPACT™ Method, our human-centered approach to creating meaningful, sustainable change from every angle.
The 360° IMPACT™ Method
We work across five interconnected dimensions:
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Leadership — Build awareness, strengthen accountability, and make clearer decisions when the stakes are high.
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Communication — Develop the skills and courage to listen, give feedback, navigate conflict, and address what matters.
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Performance — Identify and change the habits, behaviors, and systems that shape results.
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Wellbeing — Navigate pressure, protect energy, and sustain performance without normalizing burnout.
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Growth — Challenge default patterns, expand capacity, and turn awareness into consistent action.
Six principles ground this work: Growth, Gratitude, Purpose, Integration, Connection, and Collaboration. They guide us to keep stretching, recognize what matters, act with intention, and draw on different strengths and perspectives.
Everything is connected. How we lead affects how we communicate. How we navigate pressure affects how we perform. Lasting change requires attention to the whole.
How We Put It Into Practice
Through executive, leadership, and high-performance coaching, workshops, leadership development, strategic facilitation, and culture and service assessments, we help leaders and teams build trust, strengthen ownership, and turn insight into everyday practice.
Our approach brings together operational experience, human behavior, continuous-improvement thinking, and neuroscience-informed coaching. We help people recognize what they actually do, especially when pressure, people, and performance collide, and practice more effective ways to respond.
Because knowing isn’t the same as practicing. And transformation isn’t what happens in the room. It’s what people do differently after they leave it.
Our Mission
To strengthen the human side of performance by helping leaders and teams think clearly, communicate courageously, and perform sustainably.
Our Vision
Organizations where strong performance and human wellbeing reinforce each other. Where communication creates clarity, accountability strengthens trust, and different perspectives become an advantage.
Where people achieve meaningful results without losing themselves in the process.
The PASSION
behind the scenes
Michèle Kline
Founder & Principal
Michèle Kline is a leadership strategist, high-performance coach, author, and speaker who works at the intersection of leadership, communication, human behavior, and performance.
She helps high achievers, from emerging leaders and athletes to senior executives, think more clearly, communicate more courageously, and perform at a higher level without sacrificing their wellbeing in the process.
As the founder of Kline Hospitality Consulting and creator of the 360° IMPACT™ ecosystem, Michèle brings together more than two decades of operational leadership, process improvement, human resources, coaching, and organizational development experience with an understanding of human behavior and neuroscience.
Her work focuses on the moments where leadership is actually tested: when pressure rises, communication gets harder, expectations collide, accountability becomes uncomfortable, or the next level of performance requires a different way of thinking and behaving.
Because knowing what to do and being able to access it when it matters are two very different things.
With more than 20 years leading operations and human resources in the hospitality and service industries, Michèle has built, rebuilt, and elevated teams for globally. That experience shaped a practical approach to leadership development grounded not only in theory, but in what happens inside real teams, real conversations, and real organizations.
A certified Life, Executive, and Neuroscience-Based Coach and member of the Maxwell Leadership Certified Team, Michèle combines brain-informed coaching with principles of continuous improvement, including Kaizen, TQM, and Six Sigma. Her work helps people recognize the patterns influencing their behavior, strengthen the habits that support performance, and make more intentional choices when the stakes are high.
Her work spans executive and leadership coaching, communication and difficult-conversation development, high-performance coaching, workshops, keynotes, and experiential learning.
Michèle is the international bestselling author of 360° IMPACT™: A Guide to Live, Lead, and Serve in a More Colorful World and the author and co-author of multiple books exploring leadership, mindset, resilience, growth, and human connection. Across her writing, speaking, and coaching, she challenges people to look beyond what they know and examine what they actually practice.
She is also the host of the 360° IMPACT™ Podcast, exploring the choices, behaviors, and mindset shifts that shape how we live, lead, and perform. She co-created WTF! Walk The Floors, a leadership podcast and training program built around a simple premise: leadership gets better when leaders step away from their desks and reconnect with the people doing the work.
Her commitment to human performance extends well beyond the workplace. Through the 360° IMPACT Mental Performance Labs™ and her work with young athletes and high achievers, Michèle helps young people strengthen awareness, communication, confidence, focus, resilience, and their ability to perform under pressure, skills that matter in sports and far beyond them.
She also creates and facilitates experiences designed to strengthen connection, elevate dialogue, and make the human side of performance impossible to ignore.
Whether coaching an executive, challenging a leadership team, working with an athlete, facilitating a difficult conversation, or speaking to an audience, Michèle's work is built around one idea: What you do when it matters changes everything.
Growth requires discomfort. Leadership requires awareness. High performance requires more than pushing harder.
And the strongest results don't have to come at the expense of the human being producing them.
Michèle is a bestselling author and respected industry voice who contributes to boards, mentorship programs, and community initiatives focused on developing people, elevating women and young leaders, and strengthening the communities in which they live and work.
Leadership. Communication. Performance. Wellbeing. Growth. Grounded in human behavior. Informed by neuroscience. Built for the real world.
Experience Across Industries & Organizations
Michèle's work and professional experience span organizations, teams, and leaders across industries—from global hospitality, gaming, technology, and healthcare brands to education, public-sector organizations, professional networks, and youth sports.
Hospitality & Lodging
JW Marriott
The Ritz-Carlton
Hyatt Regency Hotels & Resorts
Hilton Hotels
Hilton Grand Vacations
InterContinental Hotels & Resorts
Four Seasons Hotels & Resorts
Wynn
Wyndham Hotels & Resorts
Marriott International
Destination Hotels
Diamond Resorts
Best Western Plus
Aimbridge Hospitality
Grand Sierra Resort
Jacobs Entertainment
Gaming, Entertainment & Hospitality
Caesars Entertainment
Penn Entertainment
Pinnacle Entertainment
Affinity Gaming
Wynn Resorts
Station Casinos
FanDuel
Corporate & Technology
Cisco
Amazon
Technologent
Conagra Brands
United Airlines
Buku
Walmart
ADP
Swire Coca-Cola
Banking & Financial Services
Bank of America
Wells Fargo
Healthcare
Abbott
Pfizer
Merck
Bravida Medical
Hospitality Services & Property Management
The Service Companies
FirstService Residential
Soleil Management
Link Hospitality
Education & Professional Development
The International School of Hospitality
Truckee Meadows Community College
University of Nevada, Las Vegas
Sierra Nevada College
Pente Academy
Women's Leadership & Professional Networks
Dress for Success Southern Nevada
Women in Lodging
Upward Women
WISE — Women in Sports & Events
WomenUp
Public Sector & Industry Associations
City of North Las Vegas
Clark County Fire Department
Carson City Chamber of Commerce
Nevada Hotel & Lodging Association
Consulting & Professional Services
Jayde Consulting
Simplicity Services
Luxury & Retail
Cartier
Louis Vuitton
Christian Dior
Burberry
Prada
Youth Sports & Performance
Albion Soccer Club
Indoor5occer
Vegas Junior Golden Knights
Las Vegas Storm Hockey Club
Bishop Gorman Gaels Hockey
RECOGNITIONS:
2026 Innovative Women Leader Redefining Leadership Through Neuroscience, Behavior, and Human Performance
2026 Top 100 Digital Thought Leaders in Global Hospitality - Global Hospitality Magazine
2026 Top Hospitality Consulting Firm - Hospitality Business Review
2026 Top 15 Coaches in Las Vegas - Influence Digest Media
2026 Top 100 Social Media Influencers in Global Hospitality - Global Hospitality Magazine
2025 Top 15 Coaches in Las Vegas- Influence Digest Media
2025 Executive Coach of the Year - USA100
2025 Top 100 Strategist Award - The Strategist Magazine
2024 Executive Coach of the Year - Global 100, North America
2024 Top 40 Global Hospitality Podcast - International Hospitality Institute
2024 Top 60 Social Media Influencers - International Hospitality Institute
2024 Top 30 Inspiring Women - Entrepreneur Herald
2024 Top 15 Coaches in Las Vegas - Influence Digest Media
2024 Top 25 Global Hospitality Executive to Watch - Global Hospitality Magazine
2023 Most Transformative Leadership Coach in Nevada - Global Excellence Awards
2023 Executive Coach of the Year - Global 100, North America
2023 Women in Lodging of The Year - Nevada Hotel & Lodging Association
2022 Executive Coaching Award - CEO Today
2022 Top 35 Global Hospitality Podcast - International Hospitality Institute
2022 Top 5 Coaches To Look Out For - Entrepreneur Herald
2021 Top 15 Trainers in Global Hospitality - International Hospitality Institute
2018 Learning & Development Professional of the Year - Nevada Hotel & Lodging Association
Mark Kline
Partner
With an extensive background in business management and sales on an enterprise level, having dedicated more than two decades of his life to renown international technology organizations, such as Cisco, IGT, Digital Barriers, FLIR Systems, Bosch & Philips, Mark is the perfect addition to Kline Hospitality.
As Partner, he brings a strategic approach and a wealth of knowledge in gaming system operations, security & surveillance and digital transformation, in the hospitality, gaming and retail industries.
Within Kline Hospitality, Mark not only leads Corporate Sales—driving growth, forging partnerships, and aligning client strategies—but also coaches sales leaders across the organization to elevate performance and results. In addition, he serves as a mentor to emerging professionals, helping shape the next generation of leaders. Mark infuses every interaction with the 360° IMPACT™ approach—emphasizing growth, connection, collaboration, and integration—ensuring his coaching and mentorship inspire long-lasting transformation at both the individual and organizational level.
He continues to represent as subject matter expert in several speaking engagements across the country, inspiring and educating those in the technology vertical of all industries.
Having served in the U.S. Army as part of the Intelligence Unit, Mark has admirable discipline which is reflected in everything he sets his mind to. He is driven about teaching this as a key to success.
Mark is passionate about motivation, empowerment, effectiveness, results, and TEAM work. He is all about the POSSIBLE in people, connections and solutions. Living in a highly competitive world with an array of communication platforms that allow us to share ideas, make change and influence our decisions, being the best of who we are and how we show up, is what excites him.
He believes in collaboration, hard work and continues to passionately serve as mentor to many young professionals in various industries. He enjoys coaching "leaders in the making".
Ana Rodriguez-Kilby
Senior Consultant
Cost Optimization & Process Improvement
Ana knows that when the numbers aren't working, there is usually a story underneath them.
A process that no longer makes sense. Labor being used where it doesn't need to be. A productivity gap nobody has stopped long enough to question. Or simply, “We've always done it this way.”
As Senior Consultant with Kline Hospitality, Ana specializes in cost optimization, process improvement, productivity, and operational performance, helping organizations understand where resources are being lost and, more importantly, what to do about it.
Her experience spans hospitality, commercial services, logistics and distribution, giving her a unique ability to walk into complex operations, understand how the pieces connect, and see opportunities others may overlook.
And she knows scale.
Throughout her career, Ana has supported performance across more than 140 client locations, identified over $2 million in annual efficiency and margin opportunities, increased profitability by 30% in just 30 days, managed a $24 million annual hospitality contract with more than 500 employees, and led within high-volume operations processing millions of units each month. Her work has touched globally recognized organizations and brands across multiple industries.
But Ana's strength isn't simply finding what costs too much.
It's understanding why.
She brings together operational data and what is actually happening on the floor, labor models, job costing, productivity, forecasting, variance, contracts, systems, and processes, to help leaders make smarter decisions without losing sight of the people responsible for executing them.
Because sustainable cost optimization isn't about cutting for the sake of cutting.
It's about removing what isn't working, strengthening what is, and building an operation that performs better because of it.
At Kline Hospitality, Ana brings that lens to clients across industries: find the friction, understand the cost, improve the process, and make better performance sustainable.
We are committed to making a difference in people's lives!
360° IMPACT™ is transformation in motion.
It’s about understanding how you think, communicate, lead, and perform—and developing the awareness to make better choices when it matters most.
Because growth doesn’t happen in one dimension.
Leadership affects communication. Communication shapes connection. Wellbeing influences performance. And how we respond under pressure can change all of it.
360° IMPACT™ brings the human side of performance into focus, helping individuals and teams recognize patterns, challenge defaults, strengthen what works, and change what doesn’t.
Grounded in human behavior. Informed by neuroscience. Built for the real world.
So growth doesn’t just happen. It lasts, from every angle.