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OUR STORY

Moving people from where they are to where they want to be.

Kline Hospitality is a boutique consulting firm founded in 2010, out of an unparalleled passion to strengthen operating procedures, enhance company culture and focus on leadership development, within the Hospitality & Service Industries.

As the years progress and companies continue to look at injecting “hospitality” in their way of doing business, we have branched out to help customer-facing businesses in various industries, who seek to run their show, the hospitality way! Creating strong teams, guided by genuine and empathetic leaders, who not only cherish their customers, but most importantly, their PEOPLE.
 
We provide service quality assessments & brand standards audits, one-on-one coaching & mentoring, leadership training facilitation, and group-coaching workshops to help individuals grow and explore a new phase of their careers, enhancing their life and that of those around them. We are licensed to teach the John C. Maxwell content and are genuinely committed to the transformation of the leaders we work with. We nurture a desire for improvement and self-development through methodologies, understanding and enlightenment.
 
We additionally have partnerships with selected solution providers to complement our services and strategically advise on digital transformation and adoption.

We equip leaders with tools to improve their leadership & communication style, quality of their service, overall performance, and personal growth.

Our mission is to improve
productivity, increase quality and inspire leaders to grow
, moving people from where they are to where they want to be.

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The PASSION 
behind the scenes

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Michèle Kline

President & Founder 

With over two decades of experience in the Hospitality & Service Industry, in Operations and Human Resources, and having held several executive roles throughout her career, Michèle Kline founder of Kline Hospitality, offers her clients expertise and dedicated attention in the areas of group & individual coaching.
 
As a certified Coach, Trainer & Speaker member of the Maxwell Leadership Team, she passionately shares with her clients, the timeless teachings of leadership guru, Dr. John C. Maxwell. Additionally, she is constantly enhancing, recreating and updating Kline Hospitality's learning catalog to ensure the most trending topics are discussed during her workshops.
 

Her purpose? To help leaders find their passion, ignite transformation, and inspire them to grow.

Michèle, an industry expert in organizational behavior, communication, and process improvement, has a proven track record of having developed and repositioned many operations within some of the finest brands in the United States and South America. Among some, Four Seasons Hotels & Resorts, Hilton, Marriott International, Hyatt Hotels & Resorts, InterContinental, Caesars Entertainment, Pinnacle Entertainment, Affinity Gaming, Penn Entertainment, Wyndham Hotels, Destination Hotels, Diamond Resorts, and the list goes on. Her attention to detail in every aspect of the operation has made her stand out in the industry.

With academic formation in Communication, Michèle holds certifications in Kaizen, Total Quality Management and Six Sigma, among others. Also, a multiple-certified Life Coach, who is passionate about helping professionals grow, by guiding them into a new phase of their lives. Bringing the perfect combination to any leader who is seeking success in life.
 
As a respected builder and leader of customer-focused teams; she instills a shared and enthusiastic commitment to customer service, as a key driver of company goal attainment. It is her priority to work diligently on developing a personal, open, and transparent relationship with her clients.

Co-founder & co-creator of "WTF! Walk The Floors", a partnership focused on all things hospitality training, through a training program and podcast, she sheds light on the areas of opportunity leaders miss when managing from behind their desks. With the podcast she is committed to inspiring leaders to get out of their comfort zone and learn through experiencing their operations and connecting with their people.

As part of her commitment to advocating for
diversity, equity, inclusion, and belonging (DEIB), she created our "360° IMPACT Connection Labs", spaces for individuals from various backgrounds to come together and connect through meaningful and elevated conversations. These groups meet regularly for masterminds and retreats, providing a unique opportunity for individuals to learn from each other and build lasting relationships. Recognizing the importance of DEIB in the workplace and in the world as a whole, this is an innovative approach to furthering this cause. Our 360° IMPACT Connection Labs are just one example of the impactful work being done to create a more inclusive and equitable world. 

Michèle has been passionate about giving back since a very young age. Enhancing the industry through the growth of others, advocating for diversity, equality & inclusion and selflessly helping people. Serving her community in boards & committees with the objective of educating and developing professionals as well as getting involved hands-on, she is part of several philanthropic organizations.

International bestselling author of 6 books that promote self-development and a mindset of success, Michèle strives to inspire others and promote collaboration.

RECOGNITIONS:
2018 Learning & Development Professional of the Year - Nevada Hotel & Lodging Association.
​2021 Global Top 15 Trainers in Hospitality - International Hospitality Institute.
2022 Top 5 Coaches To Look Out For - Entrepreneur Herald.
2022 Top 35 Hospitality Podcast - International Hospitality Institute.
2023 Executive Coaching Award - CEO Today.
2023 Most Transformative Leadership Coach in Nevada - Global Excellence Awards.
2023 Executive Coach of the Year - Global 100, North America.
2023 Women in Lodging of The Year - Nevada Hotel & Lodging Association.
2024 Executive Coach of the Year - Global 100, North America.
2024 Top 40 Hospitality Podcast - International Hospitality Institute.
2024 Top 60 Social Media Influencers - International Hospitality Institute.
2024 Top 30 Inspiring Women - Entrepreneur Herald.
2024 Top 15 Coaches in Las Vegas - Influence Digest Media.

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Cheri Roberts

Vice President 

Vice President Cheri Roberts brings 25 years of experience to Kline Hospitality. She has positively impacted more than 10,000 team members at a variety of organizations around the country. She has built a portfolio of high-quality and effective training and operational strategies in the Food & Beverage space with a special expertise in nightclubs, bars, mixology, casual and elevated dining.
 
Cheri is a true industry unicorn as she combines a drive for operational and financial excellence with a deep commitment to integrity and a passion for developing training. Her philosophy is rooted in personal connection and strives to create value for internal and external customers by creating unforgettable experiences. Cheri deeply cares about team members, communities and retention.
 
Cheri started her career in Chicago, Illinois, but most recently, she held roles in Las Vegas, Denver and Orlando. In those roles, she contributed to increasing retention of staff, controlling costs, and ensuring exceptional guest experience. 
 
She is fiercely committed to growth and uses collaboration and enthusiasm to build effective and timely training that increases employee retention.
 
Cheri is also passionate about giving back. She is currently working with Three Square, Red Cross and The Shade Tree. She is an ambassador for change and inspires others to give back as well.
 
Kline Hospitality is excited to have Vice President Cheri Roberts on the team. 
 
She believes luck is defined as “when preparation meets opportunity”. Cheri is committed to changing the mentality of how training and coaching is done in the hospitality industry. She believes that we owe this to the next generation of leaders.

Mark Kline

Partner 

With an extensive background in business management, having dedicated more than two decades of his life to renown international technology organizations, such as Cisco, IGT, Digital Barriers, FLIR Systems, Bosch & Philips, Mark is the perfect addition to Kline Hospitality.

 

As Partner, he brings a strategic approach and a wealth of knowledge in gaming system operations, security & surveillance and digital transformation, in the hospitality, gaming and retail industries.

He continues to represent as subject matter expert in several speaking engagements across the country, inspiring and educating those in the technology vertical of all industries.

Having served in the U.S. Army as part of the Intelligence Unit, Mark has admirable discipline which is reflected in everything he sets his mind to. He is driven about teaching this as a key to success.

Mark is passionate about motivation, empowerment, effectiveness, results, and TEAM work. He is all about the POSSIBLE in people, connections and solutions. Living in a highly competitive world with an array of communication platforms that allow us to share ideas, make change and influence our decisions, being the best of who we are and how we show up, is what excites him.

He believes in collaboration, hard work and continues to passionately serve as mentor to many young professionals in various industries. He enjoys coaching "leaders in the making".

Our Team is committed to making a difference in people's lives!

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