From Surface-Level Service to Full-Circle Impact. Own Every Interaction. Deliver with Purpose.
Service Description
This is not your average service workshop. The 360° IMPACT Focus 5 equips teams with real-time, real-world strategies to perform at their best—every shift, every interaction, every time. Whether you're navigating customer needs, juggling operational demands, or supporting teammates across departments, this workshop transforms the way you work and connect. Through active learning, team-building, and energizing discussion, we’ll help your team shift from reactive to proactive, from disconnected to dialed in. What They’ll Walk Away With: ✔ A clear mindset shift from task-driven to mission-driven ✔ Stronger team communication under pressure ✔ Proven strategies to anticipate and prevent service failures ✔ Actionable ways to build a cleaner, safer, more efficient workspace ✔ A deeper understanding of the role each person plays in creating a high-performance culture ✔ Renewed ownership of your individual and team impact What’s Inside the Experience: 🧭 Guided Reflection 🧑🏽🤝🧑🏼 Team Challenge ⚡ Proactive Thinking 🔧 Five S System in Action 🎭 "Always on Stage" Mindset The Focus Five: 🛎️ SESSION 1: All Eyes & Hands on Deck → Be fully present and engaged—your awareness drives performance. 🛎️ SESSION 2: Big Picture Engagement → Shift from checking boxes to making meaningful impact. 🛎️ SESSION 3: Proactive Over Reactive → Anticipate needs, prevent problems, and take initiative. 🛎️ SESSION 4: Communication That Connects → Clear, timely, and intentional communication with customers and teammates. 🛎️ SESSION 5: Sustainable Habits for Excellence → Use systems like the 5S to create order, efficiency, and consistency. Who Should Attend? Anyone in a customer-facing role who contributes to the customer experience, operational excellence, or team environment—frontline to leadership. Facilitated virtually or in person—delivered as one 5-hour immersive session or five 1-hour interactive workshops for maximum flexibility and impact. Ready to Elevate the Way You Work? 360° IMPACT Focus 5 is more than a workshop—it’s a launchpad for sustainable excellence. ----- To bring this program to your organization, book a 30 minutes discovery call by selecting "Book Now".
Cancellation Policy
Confidentiality It is essential to our coaching relationship that you can be open and share honestly. Our conversations are entirely confidential, unless the release of information is otherwise authorized or requested by you, you have indicated you plan to do harm to yourself or others, or the release of information is required by law. Sessions will not be recorded or released at any time. Changes/Cancellations One-on-One Coaching: Should you need to reschedule a one-on-one coaching session, please provide at least 24 hours’ notice. On rare occasions, I may also need to reschedule a session and will ensure to give you as much advance notice as possible, striving to accommodate your convenience. Group Coaching: Due to the nature of group coaching programs, sessions cannot be rescheduled. Workshops: Requests to reschedule workshops will be considered up to 15 days prior to the scheduled date. Any additional expenses incurred due to rescheduling must be borne by the client. Please note that cancellations of any services are non-refundable. Refunds. Due to the nature of the process, results cannot be guaranteed therefore all services are non-refundable. By proceeding, you agree to the terms detailed above.
Contact Details
info@klinehospitality.com
Summerlin, Las Vegas, NV, USA