360° IMPACT Service Etiquette
Professionalism with Heart. Service with Impact. A Service Etiquette Experience that Connects Humans
Service Description
If your team interacts with customers, this workshop series is for them. 360° IMPACT Service is a high-impact, hands-on training designed to elevate every customer interaction—from first impression to conflict recovery to those unforgettable “wow” moments that turn customers into loyal advocates. This is not your typical customer service training. We ditch the scripts and surface-level niceties for real conversations, real tools, and real practice. The focus? Showing up with presence, empathy, and professionalism—without losing your human edge. How It Works: 🔹 3 interactive sessions – 60 minutes each 🔹 Delivered in one day or across 3 separate sessions 🔹 Designed for teams in customer-facing roles 🔹 Includes live practice, real-case scenarios, and practical language tools 🔹 Facilitated in-person or virtual What Your Team Will Learn: ✔SESSION 1: SERVICE ETIQUETTE Your team walks away more present, polished, and confident—able to make a strong impression without sounding fake or forced. ✔SESSION 2: SERVICE RECOVERY They’ll know how to stay calm, own the moment, and turn frustration into trust—without escalating the situation. ✔SESSION 3: AUTHENTIC SERVICE They'll learn how to connect with customers in a real way—bringing care, personality, and purpose into every interaction. 🔥 Why It Works: This series doesn’t just teach what to say—it changes how your team thinks about service. It helps them show up with intention, connect with confidence, and handle pressure like pros. ✅ Your customers will feel it. ✅ Your team will own it. ✅ Your culture will benefit from it. Ready to raise the standard? Let’s get your team trained, aligned, and delivering 360° IMPACT Service—where etiquette meets human connection. ----- To bring this program to your organization, book a 30 minutes discovery call by selecting "Book Now".
Cancellation Policy
Confidentiality It is essential to our coaching relationship that you can be open and share honestly. Our conversations are entirely confidential, unless the release of information is otherwise authorized or requested by you, you have indicated you plan to do harm to yourself or others, or the release of information is required by law. Sessions will not be recorded or released at any time. Changes/Cancellations One-on-One Coaching: Should you need to reschedule a one-on-one coaching session, please provide at least 24 hours’ notice. On rare occasions, I may also need to reschedule a session and will ensure to give you as much advance notice as possible, striving to accommodate your convenience. Group Coaching: Due to the nature of group coaching programs, sessions cannot be rescheduled. Workshops: Requests to reschedule workshops will be considered up to 15 days prior to the scheduled date. Any additional expenses incurred due to rescheduling must be borne by the client. Please note that cancellations of any services are non-refundable. Refunds. Due to the nature of the process, results cannot be guaranteed therefore all services are non-refundable. By proceeding, you agree to the terms detailed above.
Contact Details
info@klinehospitality.com
Summerlin, Las Vegas, NV, USA